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Technical

System requirements

ShowBoom is optimized for Internet Explorer 7 and Firefox 3 or higher. You also need Adobe Flash Player 10.0.0 or above, and have Javascript and cookies enabled in your browser. To install the latest Flash Player, please go to http://get.adobe.com/flashplayer. Our videos stream at 596Kbps so we recommend an internet connection with at least 1,000Kbps downstream bandwidth for a smooth playback experience. You can test your downstream bandwidth at http://www.speedtest.net.


The video player doesn't appear at all

With the message: "The requested video is not allowed to be played in embedded players."
Due to copyright issue, the source video is blocked or taken down from where it's stored such as YouTube or Dailymotion, and the video is temporarily unavailable. Please report to us, and we will do our best to replace the video. We apologize for the inconvenience.

With the message: "server not found"
- At the time this message is displayed, ShowBoom might be undergoing a temporary system maintenance. Please try again 30 minutes later; or
- It may also be due to the communication with the server. Please refresh the page and play the video again.

If the problem persists, please check to make sure you meet the site requirements above. Then, try the common procedures listed below to troubleshoot the problem:
(1) Refresh the browser a couple of times until the player shows up
(2) Reinstall Flash which you can get at http://get.adobe.com/flashplayer
(3) Try a different browser on your computer

The video doesn't appear when I press play

Please check to see if you meet the site requirements above. It may also be due to a firewall you have that need to be disabled. Particularly in Firefox 3, please disable the NoScript add-on which blocks javascript. In Firefox 2, please disable the ad-blocker. If you still don't see a video play, you have a firewall that is blocking port 1935. Please disable that and the problem will be resolved.


Video playback is sometimes choppy

These problems are usually due to Internet connectivity and system resource issues. Please try the following troubleshooting tips if you are experiencing problems with the video player:
(1) Close other website windows or tabs.
(2) Close other programs that might be running, including downloads through other programs (i.e. BitTorrent, etc). You can also check your CPU usage by launching the Task Manager in PC or Activity Monitor in Mac. Try closing some other applications that are using your CPU.
(3) If you are using a wireless connection ("WiFi") please make sure you have a good connection. Or, you can try a wired connection.
(4) Try viewing the drama using another web browser.
(5) If problems only seem to happen during full-screen mode, try to lower your desktop screen resolution.
(6) Finally, restart your computer and try again.

If the problem persists, please click here and let us know.


Video doesn't resume play if I pause for more than a few minutes

If you pause for more than a few minutes, the player times out. Simply refresh the page and hit play, you will resume from where you last paused.


 

Personal Information

I want to change my password

At any time you can change your password at Profile page. For maximum security, please avoid using a password that is relevant and obvious to your personal information such as telephone number, birthday etc. Your password has to be at least 4 valid alphanumeric characters (numbers 0-9, upper/lower case letters a-z, the underscore) in length. If you have difficulty logging in with your new password, please let us know.


I lost my password

Please keep your password confidential and do not disclose it to others. If you cannot remember or lose your password for any reason, you can try to find it on the login page. Your password will be sent to the email address you registered with.


I lost my email

We do not ask you to give us any personal information including name or phone number, and it is difficult for us to verify you if you lose your email. If you lose or cannot remember your email, please visit Contact Us page and let us know by writing details about yourself. Once your identity is verified, we will send your lost email to an alternative email address you’re using.
*Your email is used for verification purposes when password is lost. Please be careful to remember your email.


How can I change my personal information?

Personal information you provided upon sign up can be updated at Profile page.


How can I delete my account?

Please contact us if you wish to permanently delete your account. Note that deleting your account will be irreversible and you will lose all your personal information. Please be careful and fully consider your final decision.


 

Content

How can I find a specific show?

You can find your favorite show using the search box located on the top right corner of any page.


How come I can’t see a show that is already aired?

In principle, the delay of shows is governed by the content owner. We do our best to deliver our content as early as possible, but ultimately, we have to respect the rights of the owner.


Can I create my own list of favorite shows?

Yes. You can click on ‘Add to My Page’ button located below the movie player, and the show you’re watching will be added on to your personal list of favorite shows. You can see the list at My Page.

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